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Customer Service
Our Satisfaction Guarantee:
Our service goal is simple: providing you with the absolute best service in the industry. This means when you call during our hours of operation, you’ll speak with a live, dedicated person. When you engage in our Live Chat, you’ll speak with someone who knows our products inside and out. When you email us, you’ll get a reply by the end of the day. When you place an order, we’ll keep you informed via email and/or phone every step of the way. While we make every effort to process your order quickly and accurately, occasionally, even we make mistakes. Our philosophy isn’t “Be perfect 100% of the time”, but instead “Be there and accountable 100% of the time”. Because it’s not about being perfect, it’s about being there and taking responsibility if something goes wrong. Whether it’s giving you a shipping credit, rushing new product out to you, or offering a discount on your order, we’re always happy to make things right. Your satisfaction is our guarantee, 100% of the time.
If you have a question about a product, order, or policy, just let our Chicago-based team of specialists know and we'll help you every step of the way – don't be afraid to "raise your hand" if you need something! Simply contact us at:
School Supply Giant
8111 St. Louis Ave
Unit 1-D
Skokie, IL 60076
Phone: (800) 516-3214
Fax: (800) 516-3214
Email: support@schoolsupplygiant.com
