Frequently Asked Questions

How Do I Place An Order?

For your convenience, we have 3 ways that you can submit orders to School Supply Giant.

Online. Safe, secure, easy. Simply browse the site and add items you’re interested in to your cart. Once you’ve got everything in your cart, you can finalize your order and submit it through our online checkout process. You’ll enter your billing and shipping addresses, your payment information, and confirm your order, all from the convenience of your home or office.
By Phone. Friendly, quick, accurate. Once you’ve decided what school supplies are right for you, call our Support Team and you’ll be connected to one of our friendly and professional staff members who will place your order for you. You’ll need the list of item(s) you need to order, including quantities, as well as your billing and shipping information, so please have this ready before calling to place your order.
By Fax or Mail. Easy billing for your school or office. This applies to customers who are paying with a Purchase Order or Check, and is typically used by schools and non-profit organizations. You can place an order online or over the phone, choose Purchase Order or Check as your payment method, and then fax your formal PO and/or Check to our office. Billing terms are Net 30 days.

Does School Supply Giant Charge Sales Tax?
School Supply Giant’s corporate headquarters are in Chicago, Illinois, so we are legally obligated to charge sales tax to customers who place orders within the state of Illinois. Residents of other states are not required to pay sales tax. State and local taxes are subject to change at any time.

Shipping Questions:

If I need something quickly, what are my options?
We offer FedEx 3 Day and FedEx Overnight services to customers who are in a hurry to receive their scrubs. FedEx “Express Saver” is a 3 business day transit method, and if your order is placed before 10:30 CST on a business day, it will ship that same day and arrive to you 3 business days later. If you place your order on a weekend or holiday, or after 10:30 CST, your order will ship the next business day. The same applies to FedEx Overnight, only your order will arrive in 1 business days if placed before 10:30 CST on a business day. FedEx does not operate on the weekends and most major holidays.

Do you ship to international addresses?
We typically cannot offer international shipping, however if you do not have a US-based address to ship to, please contact our Support Team to discuss available options.

Do you ship to PO Boxes and APO/AE addresses?
Unfortunately we do not ship to PO Boxes and we try to limit shipping to APO/AE addresses due to the greater risk associated with shipping with the US Postal Service. If you absolutely do not have a physical address that you can ship your order to, contact our Support Team and we may have other options for you.

How will my products be shipped?
School Supply Giant ships exclusively with FedEx and the US Postal Service. Orders are carefully packaged and boxed to ensure safe traveling. Charts will usually be shipped in tubes, and most other products are shipped in heavy duty corrugated boxes.

How Do I Change or Cancel My Order?
We understand that sometimes you change your mind or find out that your school just bought what you need. If you need to change or cancel your order, it is best to notify us immediately after placing your order. You can request changes or cancellation by calling 312.429.0529 or by emailing our Support Team.

In most cases, we can simply change or cancel the order, if we are notified within a few hours of receiving your order. However, in an effort to process your order as quickly as possible – to ensure quick turnaround times – we may, in some cases, be unable to cancel your order. If your order cannot be changed or canceled, and you need to receive your items quickly, please place a new order and contact our Support Team via email to request a return to send back the original order. We also encourage you to review our Return Policy.

What Is School Supply Giant's Return Policy?

Our goal is to provide you with the best information, images, product materials, and Customer Service to ensure that you get the right item the first time. However, we also encourage you to shop with us and experiment with what products fit your needs, and understand that on occasion, you'll need to return or exchange something you've purchased. We make every effort to ensure that the return and exchange process is as quick and simple as possible for you. If you are purchasing something for the first time, we encourage you to review our Return and Exchange policy and procedure, which is outlined here.

All returns must meet the following criteria:

1. Item(s) being returned must be new, unused, and in their original packaging with all product materials. If the packaging was opened, the item(s) must be returned in resalable condition. Item(s) not returned in resalable condition will NOT be refunded.

2. You must contact us within 30 days of receiving your order by logging into your account and requesting a return. We will provide you with an RMA (Return Merchandise Authorization) Number and return instructions via email. Return requests received after 30 days of receiving your order are typically not accommodated. RMA numbers are valid for 30 days from the date of issue. Returns received after 30 days from the RMA issue date, or received without an RMA, will not be refunded, however, the item(s) may be returned to you for a $10 fee.

3. If you need a different item, please place a new order for the needed replacement item(s) and return the item(s) you have already received. The quickest way to ensure the processing of your replacement items is place a new order for the new item(s), and immediately request an RMA.

4. Returns are not accepted for instruments used in medical practices, such as replacement manikin parts.

5. To ensure safe travel of your return item(s), we highly encourage you to ship via a traceable shipping method (i.e. FedEx, UPS, USPS) with a delivery confirmation or tracking number. All shipping costs must be pre-paid. COD shipments will be refused outright. To ensure prompt refunds, we encourage you to email your return tracking information to our Support Team at support@schoolsupplygiant.com.

6. Refunds are for merchandise only, shipping charges are not refunded. The customer is responsible for all shipping charges unless the item was damaged upon receipt, in which case please contact our Support Team at support@schoolsupplygiant.com and provide pictures of the damaged item and the packaging it came in.

7. Returns are not available for closeout, discontinued, or clearance items.

8. All returns are subject to inspection and refunds will be issued at SchoolSupplyGiant.com's discretion only.

For returns or exchanges please do so by logging into your account and requesting a return.

How Do I Exchange Something I Didn't Like?
We understand that sometimes items just don’t work out, so we’ve made exchanges just as easy as 1-2-3. Restocking Fees are waived for exchanges.

First, we encourage you to read the Return Policy to make sure your item(s) qualify for a return.
Second, please request a Return Merchandise Authorization number (RMA) by contacting our Support Team via email, and you will receive return instructions for the item(s) you don’t want, via email.
Third, place a new order for the item(s) you need to exchange, either online or by phone. We ask that you place a new order for the exchange item(s) as this ensures the fastest processing of your new items.

What If Something I Ordered is on Backorder?
We do our best to update on-site availability on a daily basis; however, occasionally order volume will exceed our current inventory levels. If you order something that is temporarily out of stock, you will be notified within 24 hours of placing your order and be provided with options for how you can proceed, as well as suggestions for alternative items. Should we not receive a reply from you, we will automatically ship out the backordered piece when it becomes available again.

Where Is My Order?
You can check your order status 24 hours a day, 7 days a week with our Order Tracking System - just click "Track Your Order" at the bottom of this page. In an effort to get your order delivered as soon as possible, occasionally we will ship products directly from our manufacturers. If you receive multiple Shipping Confirmation emails, your order is coming in multiple packages. First check your Packing Slip to see if you received all of the items listed on the slip – and if some of your items are not on that list, they are shipping from a different location. If you think an item is missing, please check your email for any important notices from us regarding backorders or shipment delays. If you have not received such an email and you think and item is missing, simply contact our Support Team by phone or email any time.

Missing items must be reported within 7 business days of receiving our Shipping Confirmation email. Therefore, it is very important to provide us with an email address that you check regularly. If you have not received any emails from us, please call us immediately to verify that your order is being processed.

I Didn't Receive All Of My Items
In an effort to get your order delivered as soon as possible, occasionally we will ship products directly from our manufacturers. If you receive multiple Shipping Confirmation emails, your order is coming in multiple packages. First check your Packing Slip to see if you received all of the items listed on the slip – and if some of your items are not on that list, they are shipping from a different location. If you think an item is missing, please check your email for any important notices from us regarding backorders or shipment delays. If you have not received such an email and you think and item is missing, simply contact our Support Team by phone or email any time.

Missing items must be reported within 7 business days of receiving our Shipping Confirmation email. Therefore, it is very important to provide us with an email address that you check regularly. If you have not received any emails from us, please call us immediately to verify that your order is being processed.

I Received a Defective or Damaged Item
School Supply Giant works with premier manufacturers and trusted brands, however, on rare occasions, an undetected defective item will become apparent after being unpackaged or during normal use. If you have received a product that is defective, please contact the Support Team with your invoice number and identify which item(s) are defective with a brief description of the defect(s) and pictures of the item(s) and original packaging and we will reply with procedures on how to receive a replacement product. School Supply Giant requires photos of all damaged or defective items before issuing replacements. Photos are also required by FedEx for filing claims on damaged packages.

Damaged or defective items must be reported within 5 business days of delivery. Damages or defects reported after this time will only be replaced at School Supply Giant’s discretion.

How Do I Get Free Shipping?
If your order qualifies for free shipping, it will automatically apply to your order duing checkout.

Where Can I Get a Discount Code?
We love putting our products on even bigger sales, so make sure you are signed up for our Email Newsletters, follow us on Facebook and Twitter, and don't forget to check out our Specials page, which can be found at the bottom of this page. We also love to hear from you, so don't be shy about suggesting a sale or coupon you've been dying to see!

How Do I Use a Discount Code or Gift Certificate?
Simply apply the Discount Code or Gift Card Code to the appropriate fields during checkout. Your Discount Code will automatically apply the discount, whereas the redemption of your Gift Card will put Store Credit on your account, which you can use as currency during the payment method step of checkout.

Where Can I Get a Catalog?
Currently, School Supply Giant products are only available online. We are continually updating our offering of classroom and teaching supplies to keep up with newest products on the market. If you need help finding what you’re looking for, try our Search Bar, located in the top right corner of this page, engage in a Live Chat with one of our friendly support team staff, or call 312.429.0529. If you’d like to suggest a new product to School Supply Giant, send an email to our Support Team.

Can I Buy Products In a Store?
Currently, School Supply Giant operates strictly online as this allows us to keep up with the newest products on the market. Ordering online or over the phone is quick, friendly and convenient, and we also accept Purchase Orders. For more questions on payment and billing options, see “How Do I Place an Order?” and “How Can My Office or School Be Billed for Products?”

How Can My School or Organization Be Billed for Products?
School Supply Giant gladly accepts Purchase Orders and Check payments. If your school or organization does not use credit cards for purchasing, feel free to place an order online and select Purchase Order or Check as your payment method, then send in your Purchase Order or Check payment. Note, however, we will hold your order until your Purchase Order or Check is received. Our billing terms on Purchase Orders is Net 30 days. If you have any additional questions about invoicing or billing options, please contact our Support Team.

Do I Need an Account to Order From School Supply Giant?
No, because your account will be created when placing your order online or over the phone, similar to making purchases with any online retailer. Accounts are created for both single customers and large organizations, and each account has the same information and features. We create your account automatically when you choose to place an order with us, and do this to make future purchases more convenient as well as allow you access to previous purchases. An “account” is only your address and order information and does not capture any of your personal information or credit card information, and does not entitle you to further discounts or privileges.

You can make changes to your account at any time. You can make changes to your shipping address each time you place an order online or over the phone. To edit your billing address, see “How Do I Update My Account Information?” for instructions, or call our Support Team at 312.429.0529 for assistance.

How Do I Update My Account Information?
If you have moved or need to update any of your account information, follow these steps or call our Support Team at 312.429.0529 for assistance.

Login to your account by clicking “MY ACCOUNT” in the top of your screen (above the Search Bar).
Once logged in, you will be directed to a page with your Account History.
You can click into your addresses, payment preferences, and more, to update your account information as neeeded.

If you have forgotten or lost your password, please contact the Support Team for further assistance.