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- Frequently Asked Questions
How Do I Place An Order?
For your convenience, we have 3 ways that you can submit orders to School Supply Giant.
- Online. Safe, secure, easy.
- Simply browse the site and add items you’re interested in to your cart. Once you’ve got everything in your cart, you can finalize your order and submit it through our online checkout process. You’ll enter your billing and shipping addresses, your payment information, and confirm your order, all from the convenience of your home or office.
- By Phone. Friendly, quick, accurate.
- Once you’ve decided what school supplies are right for you, call 312.429.0529 (Monday through Friday, 8am – 6:30pm CST) and you’ll be connected to one of our friendly and professional staff members who will place your order for you. You’ll need the list of item(s) you need to order, including quantities, as well as your billing and shipping information, so please have this ready before calling to place your order.
- By Fax or Mail. Easy billing for your school or office.
- This applies to customers who are paying with a Purchase Order or Check, and is typically used by schools and non-profit organizations. You can place an order online or over the phone, choose Purchase Order or Check as your payment method, and then fax your formal PO and/or Check to 866.516.3214. Billing terms are Net 30 days.
Does School Supply Giant Charge Sales Tax?
School Supply Giant’s corporate headquarters are in Chicago, Illinois, so we are legally obligated to charge sales tax to customers who place orders within the state of Illinois. Residents of other states are not required to pay sales tax.
State and local taxes are subject to change at any time.
Shipping Questions:
- What is the difference between FedEx Ground and FedEx Home Delivery?
- FedEx Ground is for commercial business addresses. If you are shipping your order to such an address, it’s important to put the company/organization name and floor or suite numbers on your shipping address. FedEx Home Delivery is for residential addresses. If you are shipping your order to such an address, it’s important to include information like apartment numbers and your phone number so FedEx can contact you if they are unable to locate your residence.
- If I need something quickly, what are my options?
- We offer FedEx 3 Day and FedEx Overnight services to customers who are in a hurry to receive their scrubs. FedEx “Express Saver” is a 3 business day transit method, and if your order is placed before 10:30 CST on a business day, it will ship that same day and arrive to you 3 business days later. If you place your order on a weekend or holiday, or after 10:30 CST, your order will ship the next business day. The same applies to FedEx Overnight, only your order will arrive in 1 business days if placed before 10:30 CST on a business day. FedEx does not operate on the weekends and most major holidays. Note: Some scrubs are made-to-order and take additional time to ship out, so it is not recommended to use expedited shipping for such items.
- Do you ship to international addresses?
- Yes, we ship our school supplies worldwide. To ensure you are being accurately charged for shipping, please contact us prior to placing your order (Note: When requesting a quotation, it is important to provide us with the full physical address for delivery, as well as the full list of item(s) and quantities you need to order). International orders placed online may be subject to auditing and additional shipping charges may apply, which is why we encourage you to contact us prior to placing your order. If your order requires additional postage, we will contact you within 3 business days of placing your order and provide you with accurate shipping costs for approval. Taxes, duties and brokerage costs incurred during customs clearance are the responsibility of the purchaser and cannot be billed by School Supply Giant. If you have further questions regarding international shipping, please contact our Support Team.
- Do you ship to PO Boxes and APO/AE addresses?
- Unfortunately we do not ship to PO Boxes and we try to limit shipping to APO/AE addresses due to the greater risk associated with shipping with the US Postal Service. If you absolutely do not have a physical address that you can ship your order to, contact our Support Team and we may have other options for you.
- How will my products be shipped?
- School Supply Giant ships exclusively with FedEx and the US Postal Service. Orders are carefully packaged and boxed to ensure safe traveling. Charts will usually be shipped in tubes, and most other products are shipped in heavy duty corrugated boxes.
How Do I Change or Cancel My Order?
We understand that sometimes you change your mind or find out that your school just bought what you need. If you need to change or cancel your order, it is best to notify us immediately after placing your order. You can request changes or cancellation by calling 312.429.0529 or by emailing our Support Team.
In most cases, we can simply change or cancel the order, if we are notified within a few hours of receiving your order. However, in an effort to process your order as quickly as possible – to ensure quick turnaround times – we may, in some cases, be unable to cancel your order. If your order cannot be changed or canceled, and you need to receive your items quickly, please place a new order and contact our Support Team via email to request a return to send back the original order. We also encourage you to review our Return Policy.
What Is School Supply Giant's Return Policy?
Your satisfaction is our highest priority. We strive to make your experience with us enjoyable and hassle-free, so if for any reason you’re not 100% satisfied with your purchase, we are more than happy to accept returns.
We gladly accept returns that meet the following criteria:
- Items must be unused, with any tags and original packaging, and in saleable condition
- Items must be sent back within 30 days of your original receipt of the item
- You must first request a Return Merchandise Authorization number (RMA) by contacting our Support Team via email
If you would like to return an item, please request a Return Merchandise Authorization number (RMA) by contacting our Support Team via email. All returns will be charged a 10% Restocking Fee of the returned item(s) price(s), however, Restocking Fees are waived for exchanges. Unauthorized returns will be assessed a 20% Restocking Fee. Once you receive your RMA number, be sure to package the item(s) carefully and follow all return instructions provided to you.
Returns that do not meet these criteria will NOT be refunded. Shipping charges are non-refundable. Items that qualified for free shipping will be charged a 10% shipping/handling fee. Any shipments returned because they are undeliverable to the shipping address or any packages refused will be refunded less actual shipping and handling charges, including fees incurred by School Supply Giant as a result of undeliverable or refused packages. The purchaser agrees to these terms when submitting an order to School Supply Giant.
How Do I Exchange Something I Didn't Like?
We understand that sometimes items just don’t work out, so we’ve made exchanges just as easy as 1-2-3. Restocking Fees are waived for exchanges.
What If Something I Ordered is on Backorder?
We do our best to update on-site availability on a daily basis; however, occasionally order volume will exceed our current inventory levels. If you order something that is temporarily out of stock, you will be notified within 24 hours of placing your order and be provided with options for how you can proceed, as well as suggestions for alternative items. Should we not receive a reply from you, we will automatically ship out the backordered piece when it becomes available again.
Where Is My Order?
You can check your order status 24 hours a day, 7 days a week with our Order Tracking System. In an effort to get your order delivered as soon as possible, occasionally we will ship products directly from our manufacturers. If you receive multiple Shipping Confirmation emails, your order is coming in multiple packages. First check your Packing Slip to see if you received all of the items listed on the slip – and if some of your items are not on that list, they are shipping from a different location. If you think an item is missing, please check your email for any important notices from School Supply Giant regarding backorders or shipment delays. If you have not received such an email and you think and item is missing, simply contact our Support Team or call 312.429.0529, Monday through Friday from 8am – 6:30pm CST.
Missing items must be reported within 7 business days of receiving our Shipping Confirmation email. Therefore, it is very important to provide us with an email address that you check regularly. If you have not received any emails from us, please call 312.429.0529 to verify that your order is being processed.
I Didn't Receive All Of My Items
In an effort to get your order delivered as soon as possible, occasionally we will ship products directly from our manufacturers. If you receive multiple Shipping Confirmation emails, your order is coming in multiple packages. First check your Packing Slip to see if you received all of the items listed on the slip – and if some of your items are not on that list, they are shipping from a different location. If you think an item is missing, please check your email for any important notices from Scrubs Giant regarding backorders or shipment delays. If you have not received such an email and you think and item is missing, simply contact our Support Team or call 312.429.0529, Monday through Friday from 8am – 6:30pm CST.
Missing items must be reported within 7 business days of receiving our Shipping Confirmation email. Therefore, it is very important to provide us with an email address that you check regularly. If you have not received any emails from us, please call 312.429.0529 to verify that your order is being processed.
I Received a Defective or Damaged Item
School Supply Giant works with premier manufacturers and trusted brands, however, on rare occasions, an undetected defective item will become apparent after being unpackaged or during normal use. If you have received a product that is defective, please contact the Support Team with your invoice number and identify which item(s) are defective with a brief description of the defect(s) and pictures of the item(s) and original packaging and we will reply with procedures on how to receive a replacement product. School Supply Giant requires photos of all damaged or defective items before issuing replacements. Photos are also required by FedEx for filing claims on damaged packages.
Damaged or defective items must be reported within 5 business days of delivery. Damages or defects reported after this time will only be replaced at School Supply Giant’s discretion.
How Do I Get Free Shipping?
If your order qualifies for free shipping, see our Promotions Page for the most recent promotion code to use during checkout. If you are a returning customer, you will enter the promotion code when you login to your account. If you are a new customer, you will enter the promotion code when entering your billing address information.
Where Can I Get a Promotion Code?
On top of our Low Price Guarantee, School Supply Giant occasionally puts select items on sale, or offers promotions for additional savings. All such promotions are announced in our monthly email newsletters, and you can sign up when placing an order online, or by entering your email into our form on the left side of the website. Each newsletter includes an exclusive promotion code that you can use during checkout for greater savings.
School Supply Giant also offers volume discounts for group buys, so if your school or organization needs to stock up on any number of school supplies, email our Support Team with the item(s) you are interested in, including quantities, and we can provide you with a formal quotation, inclusive of a volume discount.
How Do I Use a Promotion Code or Gift Certificate?
If you are a returning customer, you will enter the promotion code when you login to your account. If you are a new customer, you will enter the promotion code when entering your billing address information. If you are the recipient of a School Supply Giant Gift Certificate, your order total must be at least the amount of your Gift Certificate, prior to shipping costs.
Where Can I Get a Catalog?
Currently, School Supply Giant products are only available online. We are continually updating our offering of classroom and teaching supplies to keep up with newest products on the market. If you need help finding what you’re looking for, try our Search Bar, located in the top right corner of this page, engage in a Live Chat with one of our friendly support team staff, or call 312.429.0529. If you’d like to suggest a new product to School Supply Giant, send an email to our Support Team.
Can I Buy Products In a Store?
Currently, School Supply Giant operates strictly online as this allows us to keep up with the newest products on the market. Ordering online or over the phone is quick, friendly and convenient, and we also accept Purchase Orders. For more questions on payment and billing options, see “How Do I Place an Order?” and “How Can My Office or School Be Billed for Products?”
How Can My School or Organization Be Billed for Products?
School Supply Giant gladly accepts Purchase Orders and Check payments. If your school or organization does not use credit cards for purchasing, feel free to place an order online and select Purchase Order or Check as your payment method, then send in your Purchase Order or Check payment. Note, however, we will hold your order until your Purchase Order or Check is received. Our billing terms on Purchase Orders is Net 30 days. If you have any additional questions about invoicing or billing options, please contact our Support Team.
Do I Need an Account to Order From School Supply Giant?
No, because your account will be created when placing your order online or over the phone, similar to making purchases with any online retailer. Accounts are created for both single customers and large organizations, and each account has the same information and features. We create your account automatically when you choose to place an order with us, and do this to make future purchases more convenient as well as allow you access to previous purchases. An “account” is only your address and order information and does not capture any of your personal information or credit card information, and does not entitle you to further discounts or privileges.
You can make changes to your account at any time. You can make changes to your shipping address each time you place an order online or over the phone. To edit your billing address, see “How Do I Update My Account Information?” for instructions, or call our Support Team at 312.429.0529 for assistance.
How Do I Update My Account Information?
If you have moved or need to update any of your account information, follow these steps or call our Support Team at 312.429.0529 for assistance.
1. Login to your account by clicking “Sign Up/Sign In” in the top right corner of your screen (above the Search Bar)
2. Once logged in, you will be directed to a page with your Account History. You can see previous orders and your current account information on this screen.
3. Click your first and last name, above your address. You will be directed to a new page where you can edit your billing address. You can update your shipping address during each order you place online or over the phone.
If you have forgotten or lost your password, please contact the Support Team at 312.429.0529 for further assistance.
