Our service goal is simple: providing you with the absolute best service in the industry. This means when you call during our hours of operation, you’ll speak with a live, dedicated person. When you engage in our Live Chat, you’ll speak with someone who knows our products inside and out. When you email us, you’ll get a reply within 24 business hours. When you place an order, we’ll keep you informed via email and/or phone every step of the way. While we make every effort to process your order quickly and accurately, occasionally, even we make mistakes. Our philosophy isn’t “Be perfect 100% of the time”, but instead “Be there and accountable 100% of the time”. Because it’s not about being perfect, it’s about being there and taking responsibility if something goes wrong. Whether it’s giving you a shipping credit, rushing new product out to you, or offering a discount on your order, we’re always happy to make things right. Your satisfaction is our guarantee, 100% of the time.
Purchase Orders can be submitted by email to email@example.com or by fax to 800.516.3214. Please provide an email address or fax number on the Purchase Order so we can confirm your order with you as well as send you important order and tracking updates.
Give our Chicago-based Support Team a call, email, or use our online chat feature! Want to check on the status of your order? Click "Track Your Order" at the bottom of the webpage to go to the order status page. We continually are adding new products to our offering and developing new features to our online catalog to make your experience with us better. Be sure to join our mailing list for the latest updates and specials - just put your email address in the very bottom right corner of the webpage you're on right now and you'll always be in the SchoolSupplyGiant.com loop!